Contact
How Do You Contact Synaptril Customer Service?
Synaptril customer service for tracking, changes and refunds on placed orders is the order desk at +1 (323) 348-1373 or [email protected]. Have your order ID ready. Questions about this website, such as a typo, privacy or press, go to [email protected], Monday to Friday, 9:00am to 5:00pm ET. That inbox cannot see orders.
Written by the Synaptril label deskUpdated
All contacts01
What are the Synaptril customer service contacts?
Synaptril customer service runs through two channels: the order desk phone, +1 (323) 348-1373, and the order email, [email protected]. Both handle the same jobs.
Our own website has a separate inbox for questions about the pages. It is run by Thesynaptril, a U.S. retail partner, and it has no view of orders, payments or shipping.
Pick the card that fits your question. Each one says what it can and cannot do.
Tracking and refunds for placed orders
Synaptril order desk. It also handles changes to an order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1633 Broadway, Suite 2701
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
150 Broadway, Suite 1000
New York, NY 10038
Call first. The sales page's return policy lists a different address (SHIPOFFERS, 19655 E 35th Dr #100, Aurora, CO 80011), so use the one the order desk gives you. Include your full name, email and order ID.
Who to ask02
Who should you contact about a Synaptril order?
Contact the Synaptril order desk about anything tied to an order: tracking, address changes, cancellations, missing bottles and refunds.
The order desk is the only team that can open your order record. Our inbox can answer how a page reads, fix a mistake in our text, or handle a privacy request about this site.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my package? | Order desk: +1 (323) 348-1373 | Order ID, shipping ZIP code |
| Change or cancel an order | Order desk phone or [email protected] | Order ID, the change you need |
| Start a return or refund | Order desk phone or email | Order ID, purchase date |
| A bottle arrived damaged or with a broken seal | Order desk phone or email | Order ID, a photo of the bottle |
| A typo or wrong fact on our pages | [email protected] | Page address, what looks wrong |
| Privacy request about this website | [email protected] | The email you used with us |
| Press or partnership | [email protected] | Your outlet and deadline |
Health questions go to your doctor or pharmacist. Neither inbox gives medical advice.
Phone number03
What is the Synaptril phone number?
The Synaptril phone number is +1 (323) 348-1373. It is printed on the bottle's distributor line and shown at checkout, and it reaches the order desk.
You may also run into a second number. The sales site's own contact page shows +1 323-448-1373, with 448 in the middle instead of 348. The label, the checkout and the seller's brief all show 348, so that is the one we list.
If one number does not connect, email [email protected] instead. Email also leaves a written record with a date, which helps with refunds.
Have your order ID, the email used at checkout and the purchase date in front of you. The desk needs the ID to find your order, and the date decides whether a refund still fits the 60 days.
Email04
What is the Synaptril customer service email?
The Synaptril customer service email is [email protected]. It goes to the same order desk as the phone line.
Include your order ID in the subject line. In the body, give your full name, the email you ordered with and one clear request. A short message gets a faster answer than a long story.
Our address, [email protected], is different. It is answered Mon-Fri 9:00am-5:00pm ET and covers pages, typos, privacy and press. Send an order question there and we will point you back to the desk.
On the bottle05
Where is the Synaptril contact information on the bottle?
Synaptril contact details sit on the left panel of the label, in the distributor line under the cautions.
It reads: "Distributed by: Gluco Elixir, Aurora, CO 80011, +1 (323) 348-1373, [email protected]" The label names no manufacturer and no country of manufacture, so Gluco Elixir is the company that answers for the bottle in your hand.
Tap the numbered spots to find the distributor line and the other parts of the label.
Pick a number to read what that spot on the label says.
- Suggested use
One capsule a day, as a dietary supplement. No time of day is printed.
- Caution
Do not exceed the dose. Not for anyone under 18, or pregnant or nursing mothers. Ask a physician first if you take medication or have a medical condition.
- Storage
Store in a cool, dry place below 30°C (86°F).
- Keep out of reach
Also: do not use if the safety seal is damaged or missing.
- FDA statement
The standard statement: not evaluated by FDA, not intended to diagnose, treat, cure or prevent any disease.
- Distributor
Gluco Elixir, Aurora, CO 80011, +1 (323) 348-1373. The maker is not named.
- Brand and logo
SYNAPTRIL in navy under a blue dotted-brain logo.
- Front claim
'Advanced Brain Support*', a structure/function claim with the FDA asterisk.
- Two more claims
'Enhances Memory & Focus*' and 'Boosts Mental Energy*', each with the asterisk.
- Count and type
'30 CAPSULES | DIETARY SUPPLEMENT'.
- Magnesium line
Magnesium 80 mg, 19% DV, as magnesium glycinate from the proprietary blend.
- Proprietary blend
575 mg for all six ingredients together. Single amounts are not shown.
- Other ingredients
Hypromellose (the vegetable capsule), microcrystalline cellulose, magnesium stearate, stearic acid, silicon dioxide.
- Printed code
A small vertical code, ENB_452_01_062526, along the right edge. Its meaning is not printed.
Synaptril: from $49 a bottle30 capsules · 2, 3 or 6 bottles · free shipping on 3 or 6 · 60-day guarantee
See packsAddresses06
What are the Synaptril office and returns addresses?
Synaptril paperwork lists one office and two returns addresses. The office is mail-only, and returns should go wherever the order desk tells you.
The New York office is 1633 Broadway, Suite 2701, New York, NY 10019, USA. It is not a store and does not take walk-ins.
For returns, the seller's brief gives 150 Broadway, Suite 1000, New York, NY 10038. The returns page on the order site gives SHIPOFFERS, 19655 E 35th Dr #100, Aurora, CO 80011 (Synaptril sales page). Call or email first and use the one you are given. The full return steps are on the Synaptril refund policy page.
Who is behind each name
- Gluco Elixir, Aurora, CO: the distributor named on the label.
- SHIPOFFERS, Aurora, CO: the returns address on the order site.
- BuyGoods: the checkout that takes payment.
- Thesynaptril: this website, a U.S. retail partner.
Health concerns07
How do you report a problem with Synaptril?
Report a Synaptril product problem to the order desk, and report a health reaction to your doctor and to the FDA as well.
If something feels wrong after starting the capsules, stop taking them and call your doctor. Keep taking prescribed medicine unless your doctor tells you otherwise. Bring the bottle so the label is at hand.
The FDA collects reports on dietary supplements through its online Safety Reporting Portal, or by phone at 1-888-463-6332 (FDA, How to Report a Problem). Sudden confusion, slurred speech, face drooping or weakness on one side means call 911.
A damaged seal, wrong item or missing bottle is a shipping issue for the desk. See Synaptril side effects for what the ingredients are known to cause.
Watch out08
Are all Synaptril support numbers online real?
No. Copycat Synaptril pages exist, and a number found on one of them may not reach the official desk.
We have seen look-alike sites, pages on free site builders and paid news-style articles.
Check any number against the bottle and your checkout email. If it is not +1 (323) 348-1373 or a synaptril.com address, be careful before you share an order ID or card details. Learn more on is Synaptril legit.
Hours09
When is Synaptril customer service open?
Our website inbox is answered Monday to Friday, 9:00am to 5:00pm Eastern Time. The order desk does not publish hours on the pages we read.
FAQ10
Synaptril questions people ask
Can [email protected] check my Synaptril order status?
No. Our inbox belongs to this website and has no access to orders, payments or tracking. For order status, call the order desk at +1 (323) 348-1373 or email [email protected] with your order ID in the subject line.
Can I visit the Synaptril office in New York?
No. The office at 1633 Broadway, Suite 2701, New York, NY 10019 is a mailing address with no walk-in sales or pickups. Orders are placed online through the official checkout and shipped to you.
What should I have ready before calling Synaptril customer service?
Have your order ID, the email you used at checkout, your purchase date and your shipping ZIP code. For a damaged bottle, take a photo first. That covers most questions the order desk needs to answer quickly.
How do I report a side effect from Synaptril?
Stop taking it and call your doctor, bringing the bottle. You can also file a report with the FDA's Safety Reporting Portal or call 1-888-463-6332. Tell the order desk too, since it may affect a return.
Does Gluco Elixir answer Synaptril customer service calls?
Gluco Elixir is the distributor printed on the label, and its line carries the same phone number and email as the order desk. We cannot confirm which company staffs the phones, only that the number on the bottle matches the checkout.
How fast does the Synaptril order email reply?
The pages we read do not state a reply time for [email protected]. If you have not heard back in two business days, call +1 (323) 348-1373, and mention the date you emailed so the desk can find your message.
Who wrote this11
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Learn about our editorial standards and how we check reviews. This website is run by a U.S. retail partner of Synaptril, not by the manufacturer or the distributor. We make money when you buy through our order links.
Keep reading
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U.S. retail partner of Synaptril
Ready to try Synaptril?
Check your medicines, then choose a pack. Packs of three or six bottles ship free at a lower price per bottle, and all of them carry the 60-day money-back guarantee.
- Secure BuyGoods checkout
- 60-day money-back guarantee
- Ships from the U.S.
