Privacy
Privacy Policy
The Thesynaptril privacy policy is short because the site collects little. There are no accounts, no forms that store data and no cookies set by us. Our web host keeps standard access logs. If you email us, we keep that message to answer it. Orders and card details go to the BuyGoods checkout, never to us, and we do not sell personal information.
Written by the Synaptril label deskUpdated
Scope01
What does the Thesynaptril privacy policy cover?
The Thesynaptril privacy policy covers the website thesynaptril.com and the inbox [email protected]. It explains what information reaches us, what we do with it and how you can reach us about it.
Thesynaptril is an information site run by a U.S. retail partner of Synaptril. We are not the manufacturer or the distributor of the capsules. Our office is at 1633 Broadway, Suite 2701, New York, NY 10019, USA.
The policy does not cover the Synaptril order page, the BuyGoods checkout or the order desk. Those services run on their own systems under their own privacy terms, which you see before you pay.
Effective October 18, 2026. Plain-language summary of our practice, written for readers; it is not legal advice.
What we collect02
What personal information does Thesynaptril collect?
Thesynaptril collects two kinds of information: the standard access logs a web host records for every visit, and anything you choose to put in an email to us.
We run no accounts, logins, comment boxes, newsletters or contact forms. The FAQ search box, the sliders and the quizzes on our pages work inside your browser, and nothing you type into them is sent to us.
We never ask for health details, and we ask you not to send them. If you mention a medicine or a condition in an email, we use it only to answer you.
| Information | How it arrives | Why we use it | How long |
|---|---|---|---|
| IP address, browser type, page requested, time, referring page | Automatic host access logs | Keep the site running, spot errors and block abuse | Up to 90 days, then deleted by rotation |
| Your name, email address and message | Email you send to us | Answer you and fix what you report | Up to 24 months, then deleted |
| Order ID or order details you include | Email you send to us | Point you to the order desk | Same as the email |
| Card number, billing and shipping address | Never sent to us | Handled only by the BuyGoods checkout | Not held by us |
| Cookies or tracking pixels | None set by us | Not used | Not applicable |
Cookies03
Does Thesynaptril use cookies or tracking?
No. Thesynaptril sets no cookies and runs no advertising pixels, analytics tags or session recording. Our fonts and images load from our own server.
Two exceptions sit outside our control. The static host that serves the files may log requests as described above. And once you click an order button, you leave our site; the order page and checkout may set their own cookies.
Links to studies and government pages open those sites in a new tab. Their cookie rules apply there, not ours.
- No advertising or retargeting cookies
- No third-party analytics scripts
- No social media widgets that track you
- No browser storage used by our scripts
Orders04
Where does your data go when you order Synaptril?
When you order Synaptril, your details go to the BuyGoods checkout, not to Thesynaptril. Our order buttons pass through a short redirect and then open the checkout for the pack you chose.
The checkout collects your name, address, email, phone and payment card. It processes the payment and passes the order to the fulfillment team. We never see your card number.
As a retail partner we may receive sales reports that show an order was placed through our link. Those reports are used to settle what we are paid. We do not use them to contact you or build profiles.
Who to ask about order data
Questions about an order, a charge or the personal data on an order go to the order desk at +1 (323) 348-1373 or [email protected]. They hold those records; we do not.
Email05
How does Thesynaptril handle the emails you send?
Thesynaptril reads each email to [email protected] during office hours, Mon-Fri 9:00am-5:00pm ET, and uses it only to reply and to fix what you point out.
The inbox is open to a small team that edits the site. We do not add your address to a mailing list. We do not forward your message to anyone except, with your request, the order desk when the question is about an order.
We delete messages after 24 months, sooner if you ask. If you send something sensitive by mistake, tell us and we will delete it.
Our inbox cannot see orders. For a refund or tracking question, the order desk is faster, and you avoid sending the same details twice.
Your choices07
What privacy rights do you have with Thesynaptril?
You can ask Thesynaptril what we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we will reply within 30 days.
Because we hold so little, most requests come down to one thing: the emails you sent us. We may ask you to write from the same address so we know the request is yours.
Some states give residents extra rights by law. We honor the same requests for every reader, wherever you live, and we never charge for them.
See it
Ask what messages or log entries tied to you we still hold.
Fix it
Ask us to correct a name or address in our records.
Delete it
Ask us to erase your emails. Host logs roll off on their own.
Security08
How does Thesynaptril protect information and children?
Thesynaptril protects information mainly by not collecting it. The site is a set of static files served over HTTPS, with no database of visitors to break into.
The email inbox uses two-step sign-in, and only the editors can open it. No system is perfect, so we keep the amount we hold small.
The site is written for adults. The Synaptril label says the capsules are not for anyone under 18, and we do not knowingly collect information from children. A parent who thinks a child has emailed us can ask us to delete the message.
Law09
Which law applies to the Thesynaptril privacy policy?
The Thesynaptril privacy policy is governed by the laws of the State of New York, where our office is, and by applicable US federal law.
The site is hosted and run in the United States. If you visit from another country, your request logs are handled in the US.
Our terms and conditions explain the rules for using the site, and the disclaimer covers health and affiliate notes.
Updates10
How will Thesynaptril tell you about privacy changes?
Thesynaptril will post any change to the privacy policy at the same address and update the effective date at the top.
If a change means we start collecting something new, such as adding analytics, we will say so in plain words before it takes effect. We will not apply a looser rule to information we already hold without asking.
Questions about privacy go to [email protected] or by mail to our office. See contact Thesynaptril for every address.
FAQ11
Synaptril questions people ask
Can Thesynaptril see the card I used to buy Synaptril?
No. Card numbers, billing addresses and shipping details are entered on the BuyGoods checkout and stay with it. Thesynaptril may learn that an order came through its link, for payment between partners, but never the card itself.
Does Thesynaptril keep a list of visitors' email addresses?
Only the addresses of people who email us, kept with their messages for up to 24 months. We run no newsletter and add no one to a mailing list. Ask at [email protected] and we will delete yours sooner.
Will my questions in the FAQ search box be recorded?
No. The search box filters questions inside your own browser. What you type is not sent to our server or to anyone else, and it disappears when you leave or reload the page.
How do I get my order data deleted from the Synaptril checkout?
Ask the order desk at [email protected] or +1 (323) 348-1373, because they hold order records. Thesynaptril cannot delete or edit checkout data, but we can point you to the right contact if you are unsure.
Does Thesynaptril share data with Google or Facebook?
No. We run no Google or Facebook tags, pixels or analytics. A search engine may list our pages, but we send it nothing about you. Once you leave for the checkout, that site's own rules apply.
Is the Thesynaptril privacy policy legal advice?
No. It describes how this site handles information, in plain words, and it is not legal advice for your own situation. If you need advice on privacy law, speak with a lawyer licensed where you live.
Who wrote this12
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Learn about our editorial standards and how we check reviews. This website is run by a U.S. retail partner of Synaptril, not by the manufacturer or the distributor. We make money when you buy through our order links.
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U.S. retail partner of Synaptril
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